Shipping Information

 
About:
Affordable Portables is an American owned retail furniture company that has been open in Chicago for over 34 years. Our two stores are open daily in Chicago and Evanston. Feel free to call or contact our staff. No pressure, we will just help you find what you want.

Shipping Information:
If you live in the greater chicagoland area call our store at (847)866-8124 to get rates and info about our own Affordable Portables delivery and setup.
Delivery and setup is available within the greater Chicagoland area. We can also ship to the 48 contiguous United States. When you place an order to ship we hire a shipping carrier to deliver your furniture at a discount. Our goal is to reduce the cost you pay. When other companies offer free shipping on heavy furniture they often bundle together price with the shipping cost. We break out your cost for shipping heavy items so you can see what you pay.

Shipping delivery:
Your product can be delivered to the threshold of your residence or brought to the room of your choice for an additional fee (White Glove). In some rare cases really large items may only be delivered from the back of the delivery truck. We will contact you if this is the case. Contact our Evanston store if you would like more specific shipping information at (847)866-8124.

Protect your product from damage:
Remember to inspect the package when it is delivered to make sure there is no damage. If you notice that the box has damage please be sure to write Product Damaged on the sheet that the delivery person asks you to sign. Take digital pictures of the damage, don't open the item, and contact us.

How long will delivery take?:
Delivery time varies based on distance and what you order. Items usually ship using ground transportation. We will contact you if there is any reason for excessive delay. Please feel free to contact our Evanston store if you would like more specific information at (847)866-8124.

Returns and Exchanges:
Please take time to make sure the item(s) you purchase are the right size, color, weight, and will fit up the stairs or elevator and is the right size for your room. If you have any doubts or question contact our Evanston store at (847)866-8124. Our staff has great product knowledgeable and will be happy to discuss the specifics. Contact us first if you think you need to make a Return. We may be able to take care of the issue without you having to make a return. If you contact us first and you do need to make a return make sure you put the item back into the original box and packaging. Shipping and return shipping are non refundable.

Problem with Paypal:
If you experience a problem with Paypal, please call 1-888-221-1161 or visit www.paypal.com.

Cancelling a shipment:
Once you order an item and the item ships, it is too late to cancel the shipment. If this happens contact our Evanston store at (847)866-8124. Cancelling a shipment when the shipper charges us will result in you being responsible for shipping costs.
Our goal is to be perfect but just in case we reserve the right to correct all pricing errors.

We sell you our products and ship to you at the best possible discount. Please contact our Evanston store at (847)866-8124 for any questions or shipping information.
We always try to be fair.
Thank you!
 
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